Returns & Exchanges
We want you to absolutely love your Pley Beauty products. If for any reason you are unsatisfied with your PleyBeauty.com purchase, you can return or exchange your order within 14 days of your original purchase date. We’ll begin to process your return as soon as we receive it. Please note, it can take 3-10 business days for the refund to appear on your account.
Unfortunately, we can not offer a refund or exchange after 14 days.
Pley Beauty monitors return activity for abuse and reserves the right to limit returns or exchanges at Pley Beauty in all instances.
Please note that for Bundle Purchases, individual items cannot be returned separately.
Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order.
Any items that are not returned as new as per the above guidelines we won't be able to refund your product.
If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
Refunds will be paid into the account that was used on the original order.
You are responsible for the charges of the return shipping and restocking.
Original shipping charges are non-refundable.
We highly recommend sending your return via tracked post as Pley Beauty accepts no liability for any items lost in transit.
Please reach out to email@example.com to request a return.
Currently, we do not offer any international returns or exchanges at this time.
If an international order is returned to us as a return to sender shipment, in which the recipient refuses to accept the shipment, we will process your return as soon as we receive it for the purchase amount minus the original shipping charges.
PURCHASES FROM REVOLVE
Unfortunately, our team is unable to assist with returns or exchanges of any Pley Beauty purchases made on Revolve.com. Please reach out directly to Revolve for further assistance.
DEFECTIVE, DAMAGED OR MISSING ITEMS
If you receive a defective or damaged item or if an item is missing from your order, please reach out to firstname.lastname@example.org. Include your order number (listed on your confirmation email) along with a photo/video of the item you are experiencing issues with and any additional details.
*Please note that although we represent shades as accurately as possible, the actual colors you see will depend on your monitor.
If you have any questions or concerns on a recent purchase, please email our team at email@example.com. We’re here to help!