Returns & Exchanges
We want you to absolutely love your Pley Beauty products. If for any reason you are unsatisfied with your PleyBeauty.com purchase, you can return or exchange your order within 30 days of your original purchase date. We’ll begin to process your return as soon as we receive it. Please note, it can take 3-10 business days for the refund to appear on your account.
Unfortunately, we can not offer a refund or exchange after 30 days.
Currently, we do not offer any international returns or exchanges at this time.
If an international order is returned to us as a return to sender shipment, in which the recipient refuses to accept the shipment, we will process your return as soon as we receive it for the purchase amount minus the original shipping charges.
PURCHASES FROM REVOLVE
Unfortunately, our team is unable to assist with returns or exchanges of any Pley Beauty purchases made on Revolve.com. Please reach out directly to Revolve for further assistance.
DEFECTIVE, DAMAGED OR MISSING ITEMS
If you receive a defective or damaged item or if an item is missing from your order, please reach out to firstname.lastname@example.org. Include your order number (listed on your confirmation email) along with a photo/video of the item you are experiencing issues with and any additional details.
*Please note that although we represent shades as accurately as possible, the actual colors you see will depend on your monitor.
If you have any questions or concerns on a recent purchase, please email our team at email@example.com. We’re here to help!